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Privacy Policy

 

Effective Date: November 10, 2018

Critical Functions, LLC respects your privacy and wants you to understand how we collect, use, and share data about you – our visitors, users and customers.

This Privacy Policy (“Policy”) addresses our data collection practices and describes your rights to access, correct, or restrict our use of your personal information.

Unless we state otherwise, this Privacy Policy applies when you visit or use the Company website(s), termed “Sites(s)” and referring to: https://www.criticalfunctions.com and associated subdomains such as: https://member.criticalfunctions.com as well as our social media channels which are all collectively known as the Company’s platforms (“Platforms”).

On the Site, we provide access to risk management information and services (“Service(s)”).

The terms “we”, “us”, and “our” refer to Critical Functions, LLC (“Company”).

The term “user,” “customer,” “you,” and “your” refers to visitors, users and customers of the Platform and/or Service.

By using our Platform and/or Service, whether made available for purchase or not, you are agreeing to the following Privacy Policy, our Terms of Service (located here: https://www.criticalfunctions.com/terms-of-service/) or any other agreement that governs your use of our Platform or Service (collectively, “Agreements”). You should not use our Platform or Service if you do not agree with the terms and conditions contained in these Agreements.

WHAT INFORMATION WE COLLECT

Information You Provide To Us

We collect information you provide directly to us. For example, we collect information when you create an online account, sign up to receive our emails, communicate with us on the Platforms or via third-party social media sites, or order our products or services. The type of information we may collect includes:

  • Information about your identity such as your name, your date of birth, and other demographic information.
  • Information about how to contact you such as your email address, billing address, delivery address, and telephone numbers.
  • Information related to purchases, payments, details related to transactions, and credit card information.
  • Information related to your profile such as usernames and passwords, your preferences, settings, interests, feedback, survey responses and other related information which includes information about your preferences in receiving marketing information from us or our third parties.
  • And any other information you choose to provide

Automatically Collected Information through Tracking Technologies

When you visit or use the Platforms, we may use cookies, pixels, tags, web beacons, and other tracking technologies to collect information about your browsing and purchasing behavior. The type of information we may collect includes:

  • Type of browser and version you use
  • Information related to the operating system or devices you use to access the Platforms
  • Your time zone and location
  • Your access times
  • The pages you viewed
  • The time you spent on pages
  • The links you clicked
  • Your IP address
  • The referring link through which you accessed the Platforms and / or where your browser is pointed when you leave

WHAT WE USE YOUR INFORMATION FOR

We use collected information in a variety of ways, including to:

  • Provide the products and services you request
  • Process transactions and send you related information (i.e. confirmations and receipts)
  • Respond to your comments, questions and requests and provide customer service
  • Communicate with you about products, services, offers, promotions, and provide news and information we think will be of interest to you
  • Send you technical notices, updates, security alerts, and support and administrative messages
  • Better tailor our Platforms to your interests and needs
  • Carry out profiling activities in order to learn more about you
  • Offer you tailored advertising based on your behavior on our Platforms

WHO WE SHARE YOUR INFORMATION WITH

Publicly Shared Information

Any information that you voluntarily choose to share in a public area of our Platforms (e.g., by posting a comment to a blog post or leaving a review) will be available to anyone who has access to that content.

To Company Employees and Contractors

We may share your personal information within the Company to our employees and contractors in order to deliver our services and products to you.

Third-Party Service Providers

We use third-party service providers to collect and process personal information from or about you on our behalf. Examples include data analysis, marketing and advertising services, email and hosting services, customer services and support, hosting customer accounts, processing credit card payments, and collecting customer research or satisfaction surveys. They have access to the personal information needed to perform their functions.

Analytic Services

We use third-party browser and mobile analytics services like Google Analytics, on the Platforms. These services use tools to help us analyze your use of the Platforms, including information like the third-party website you arrive from, how often you visit, events within the Platforms, usage and performance data, and purchasing behavior. We use this data to improve the Platforms and provide information, products and services that may be of interest to you.

Law Enforcement, Legal Process and Compliance

We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.

Change of Ownership

We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as we provide with respect to the information we share.

KEEPING YOUR INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

YOUR RIGHTS

General Data Protection Regulation

EU residents may have a number of important rights free of charge. Please note that we may have valid legal reasons to refuse your request. In such instances, we will let you know if that is the case. You maintain the right to complain to the Data Protection Authority in your local EU Member State under the GDPR. Under the GDPR, if you wish to exercise your “right to be forgotten” and have all Personally Identifiable Information deleted, please:

  • Email, or write to us (see “How to Contact Us” below)
  • Provide us enough information to identify you
  • Provide us proof of your identity and address
  • Provide us sufficient information to which your request relates

Email Communications

You will receive marketing communications from us if you have:

  • Requested information from us
  • Purchased goods or services from us
  • Provided us with your details when opting into our blog, resources, challenges, webinars, etc. and in each case, you have not opted out of receiving further email messages.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at hello@criticalfunctions.com at any time.

If you opt-out of receiving our marketing communications and you are a registered user, have made purchases from us, or have had other transactions, your request may not delete all of your information and may not eliminate further communications with you.

Cookies and “Do Not Track” Signals

Our Website uses “Cookies” to identify the areas you have visited and to personalize the content that you see. A cookie is a small piece of data stored on your computer or mobile device by your web browser. Most web browsers are set to accept cookies by default but may be set to disable or reject the use of cookies. Note, if you disable cookies, you may not be able to access functionality on our website correctly or at all. Further information about deleting and blocking cookies can be found at http://www.allaboutcookies.org

Many web browsers support Do Not Track technology. To learn more about Do Not Track, visit: http://www.allaboutdnt.org/ Company currently does not have the ability to recognize Do Not Track signals.

You may also wish to evaluate Google Analytics’ Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/ 

You may also evaluate the Network Advertising Initiative Interest-based Advertising Opt-out tool at:  optout.networkadvertising.org

Information from Third Parties

To manage the information we receive about you from a social media site or other third parties, you will need to follow the instructions from that party for updating your information and changing your privacy settings, where available. The information we collect is covered by this Policy and the information the third-party collects is subject to such third party’s privacy practices. Privacy choices you have made on any third-party site will not apply to our use of the information we have collected directly through our Platforms.

THIRD-PARTY SITES

The Platforms may contain features or links to websites and services provided by third parties. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Platforms. We are not responsible for the content or privacy and security practices and policies of third party sites or services to which links or access is provided through the Platforms. We encourage you to learn about third parties’ privacy and security policies before providing them with information.

DATA TRANSFERS

By using the Platforms, you authorize us to transfer and store your information in the United States, for the purposes described in this policy.

DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or our individual customer needs.

The exact data retention period will vary based on the particular system storing the information, the date of the user’s last activity or interaction with the Platform, and whether or not the information relates to a current or past user.

If you wish to have your information deleted, please contact us (see “How to Contact Us” below).

OUR POLICY CONCERNING MINORS

Minors should not use the Platforms. If we learn that we’ve collected personal data from a minor, we will take reasonable steps to delete it. Parents who believe that Company may have collected personal information from a minor can submit a request that it be removed by contacting us (see “How to Contact Us” below).

CHANGES AND UPDATES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice (such as sending you an email notification). We encourage you to review the Policy whenever you interact with us to stay informed about our information practices and the ways you can help protect your privacy.

HOW TO CONTACT US

If you have any questions about our Privacy Policy or associated practices, please contact us.

By postal mail:

Critical Functions, LLC

PO Box 2685

Ellicott City, Maryland 21041

By email:

hello@criticalfunctions.com